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Sign-in, Face ID and passwords

You can sign in to alooola with your email and password, with Google, or on iPhone with Apple. After you sign in, we usually text a six-digit code to your phone to confirm it's you.

How do I sign in?​

The first screen offers four buttons:

  • Continue with Apple: your Apple account (iPhone only)
  • Continue with Google: your Google account
  • Sign in with email: your email address and password
  • Create an account: a new account. See Open an account
The alooola welcome screen, with Continue with Apple, Continue with Google, Sign in with email, and Create an account picked out.

When do I need a texted code?​

After you sign in, we text a code to the phone number on your account. We don't ask again if:

  • you entered a code in the last ten minutes,
  • you sign in with Face ID or a fingerprint on your own phone, or
  • you sign in with Apple on an iPhone where you've already entered a code.

We also text a code before money moves, and before changes like a new password, stopping a recurring deposit, changing 401(k) contributions or closing your account. Keep your phone number up to date in Profile, then Personal Info.

How does signing in with Apple or Google work?​

  • If its email matches your alooola account, the two connect the first time. We text you a code to confirm.
  • If you're new to alooola, the button starts a new account.
  • If your phone number is already on an alooola account, you'll see You already have an account. Enter that account's password and tap Connect and Sign In.

To connect or disconnect Apple or Google later, open Profile, tap Security, and use the switches. If Apple or Google is your only way in, the app asks you to set a password before you disconnect it.

How do I turn on Face ID or fingerprint sign-in?​

After you sign in, the app offers Sign in faster with Face ID. Tap Continue. On Android it's called Face Recognition or Fingerprint.

You can turn it on or off any time in Profile, then Security. With it on, the app asks for Face ID when you open it and when you come back to it.

Face ID turns off if you change your email address or password. Turn it back on in Security.

How do I reset my password?​

  1. On the sign-in screen, tap Forgot password?
  2. Enter your email address and tap Send Code.
  3. Enter the code we text you. It goes to the phone number on your account.
  4. Choose a new password, type it twice, and tap Reset Password.

The code always comes by text, never by email. If your phone number has changed, contact us instead.

Signed up with Apple or Google and never set a password? Add one in Profile, then Security, then Set a Password.

How do I change my password?​

Open Profile, tap Security, then Change Password. We text you a code to confirm.

How do I sign out?​

Open Profile, scroll down, tap Sign Out, and confirm. Signing out doesn't close your account or stop any scheduled deposits.

Can't get in? Email support@alooola.com or call 484-275-5525.