Account & login
How to get into your account, and what to do when you cannot.
Sign in
Use your email address and password. On the login screen you can enable Face ID (or Touch ID) for faster access afterwards. The app stores the biometric permission with your device, not your password.
If you have not downloaded the app yet:
Reset your password
- Tap Forgot password? on the login screen
- Enter your email address
- Enter the verification code we text you
- Choose a new password
If the reset email or text never arrives, check that you are using the address you signed up with, then email support@alooola.com from that address.
Update your details
Tap the person icon in the bottom menu to reach your profile. From there you can reach:
| Section | What lives there |
|---|---|
| Banking | Banks connected for spending tracking |
| Invite a Spouse | Share visibility of your accounts |
| Refer a Friend | Your referral link and terms |
| Contact an Advisor | Reach a human at alooola |
| Security | Password, biometrics, and session settings |
| Help Center | This site |
The banks listed under Banking are the ones used for spending tracking. The bank that funds a particular investment account is set inside that account. See connecting your bank.
Legal name changes and Social Security number corrections have to go through us, because they have to be filed with our clearing firm. Email support@alooola.com and we will send the form.
Two-factor and verification codes
We text a six-digit code when you sign in from a new device and before any money moves. If your phone number has changed, update it in Security before you lose access to the old number, otherwise we have to verify you manually.
Signing out
Profile → Sign Out. Signing out does not close your account or affect any scheduled deposits.
Closing your account
Email support@alooola.com. We will walk you through moving your holdings out or liquidating them, and confirm any tax paperwork you should expect.
Need help getting in? Email support@alooola.com or call 484-275-5525.