Contact us
Each of these reaches a member of the alooola team directly.
Email
Best for anything with detail: a transfer that looks wrong, a document you need, a question about your portfolio. Email us from the address on your account and include the account name; it saves a round trip.
Phone
Best for anything urgent, and for anything where it is faster to talk than to type.
From inside the app
Profile → Contact an Advisor reaches the same team, with your account already attached.
Before you write in
These cover most of what people ask:
Costs, safety, withdrawals, account types, and what happens when markets drop.
App overviewVideoWhat each screen shows, and where to find the number you are looking for.
What to include
For anything account-specific, tell us:
- Which account (Roth IRA, Individual, and so on)
- What you expected to happen
- What happened instead, and roughly when
Screenshots help. Please do not email your full Social Security number or your password. We will never ask for either.