---
title: "Sign in for the first time"
description: "If alooola set up your account and emailed you a temporary password, sign in with it. Do not create a new account."
url: https://support.alooola.com/sign-in
docs_index: https://support.alooola.com/llms.txt
---

# Sign in for the first time

> If alooola set up your account and emailed you a temporary password, sign in with it. Do not create a new account.

If we emailed you a temporary password, your account is already set up. Sign in with that email address and password instead of creating a new account.

:::warning Please don't create a second account
A new account starts empty. It isn't connected to the money we already manage for you.
:::

## How do I sign in?

1. **Get the app.** Download alooola from the [App Store](https://apps.apple.com/us/app/alooola/id1582483447) (iPhone) or [Google Play](https://play.google.com/store/apps/details?id=com.alooola) (Android).
2. **Tap Sign in with email.** Use this the first time, not Apple or Google.
3. **Enter your email and temporary password.** Use the email address our message went to. The password is case-sensitive, so copy and paste it.
4. **Enter the code we text you.** It goes to the phone number we have on file for you.

## Should I change the temporary password?

Yes, as soon as you're in. Open **Profile** (the person icon at the bottom of the screen), tap **Security**, then **Change Password**.

On the same screen you can also turn on sign-in with Apple or Google. See [Sign-in, Face ID and passwords](/account-login).

## I was a client before. What do I need to set up again?

Your monthly deposit. A recurring deposit from the old platform doesn't carry over, so set it up again in the app. See [How do I set up a monthly deposit?](/fund-your-account#how-do-i-set-up-a-monthly-deposit)

## What if the temporary password doesn't work?

- **Look for a newer email.** If we sent you a new login, only the newest password works.
- **Copy and paste the password.** It mixes letters, numbers and hyphens.
- **Check the email address.** Use the one our message was sent to.

Still stuck? Reply to the email or write to [support@alooola.com](mailto:support@alooola.com) and we'll send a new password. Please don't use **Forgot password?** before your first sign-in.

## Can I use alooola on a computer?

Yes. Sign in at [app.alooola.com](https://app.alooola.com) with the same email and password. You can see your accounts, make deposits and withdrawals, and use your [Document Vault](/document-vault).